Terms of service

Welcome to Lakeville. These Terms of Service (“Terms”) govern your use of our website (www.lakevilleambulette.com), our booking services, and our communications. By using our services, you agree to be bound by these Terms.

1. Description of services

Lakeville Ambulette Transportation, LLC (“we”, “us”, “our”) provides private-pay, non-emergency medical transportation (NEMT) services within Nassau and Suffolk Counties, New York. Our operations are based in Freeport, NY.

We do not accept Medicaid or Medicaid-managed-care transportation requests, and we do not currently operate outside our defined Nassau/Suffolk service area.

We are not a medical provider. We do not provide medical care, medical advice, or clinical services of any kind, and nothing in these Terms or on our Site should be interpreted as a medical recommendation.

2. Bookings made on behalf of another person

Many of our reservations are made by a family member, caregiver, or representative on behalf of the actual passenger. If you book on behalf of someone else, you represent that:

• You have that person's permission to book transportation on their behalf and to share their information with us for that purpose; and
• You have accurately conveyed any mobility needs, assistance requirements, or accompaniment needs relevant to safely completing the trip.

3. User responsibilities & conduct

Booking Information. You agree to provide accurate, current, and complete information when booking our services, including any mobility assistance or equipment needs (e.g., wheelchair accessibility) necessary for us to safely complete your trip.

Passenger Conduct. You are responsible for the conduct of all passengers in your party. We reserve the right to terminate any trip without refund if a passenger's conduct is unruly, threatening, or poses a hazard to our driver, vehicle, or other passengers.

Damage to Vehicles. You will be held financially responsible for any damage to the interior or exterior of our vehicles caused by any member of your party.

Lost Property. We are not responsible for personal items lost or left behind in our vehicles. Please ensure you have all belongings before exiting the vehicle.

4. Cancellations and no-show policy

Cancellations must be made at least 2 hours before the scheduled pickup to avoid charges. Failure to be present at the scheduled pickup time and location (“no-show”) will result in a full charge for the service. Refer to your booking confirmation or contact us directly for specifics.

5. Payment

Payment for services is due at time of booking and is processed via Stripe. All services are private pay; we do not bill Medicaid, Medicare, or private insurance directly.

6. SMS/Text messaging terms

This section governs our SMS program in compliance with A2P 10DLC requirements.

Opt-In. By providing your mobile phone number on our website's booking form, you provide express written consent to receive automated and personalized transactional and informational text messages (SMS) from Lakeville. Consent to receive messages is not a condition of purchasing any goods or services.

Program Description. You may receive messages related to:

• Booking confirmations and trip reminders.
• Updates on your driver's status (e.g., driver en route, driver arrived).
• Receipts and payment notifications.

Message Frequency. Message frequency varies depending on your booking activity.

Cost. Message and data rates may apply. Lakeville is not responsible for charges from your mobile carrier.

Opt-Out Instructions. Text STOP to the number from which you are receiving messages to unsubscribe. You will receive one final message confirming your unsubscription.

Help Instructions. Text HELP to the number from which you are receiving messages for assistance.

Privacy. Please review our Privacy Policy to understand how we collect and protect your information, including our use of call tracking and website analytics.

7. Website tracking, cookies & advertising

Our Site uses cookies, analytics, and advertising technologies, including Google Analytics (GA4), Google Tag Manager, CallRail call tracking, and the Meta Pixel, as well as advertising delivered through Google Ads and Meta Ads. Full detail on what these tools do and how to opt out is provided in our Privacy Policy, which is incorporated into these Terms by reference. By using our Site, you agree to the practices described there.

Phone calls to numbers displayed on our Site may be recorded for quality assurance and marketing attribution purposes, as described in our Privacy Policy.

8. Intellectual property

All content on this website, including text, graphics, logos, and images, is the property of Lakeville Ambulette Transportation, LLC and is protected by copyright laws.

9. Limitation of liability

Lakeville Ambulette Transportation, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website, including delays or service interruptions, except as provided by law. Our liability for any claim shall not exceed the cost of the transportation service rendered.

10. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of New York.

11. Changes to terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting to our website. Continued use of our services after such changes constitutes acceptance of the new Terms.

12. Contact information

For questions regarding these Terms, contact us:

• Company: Lakeville Ambulette Transportation, LLC
• Address: 19 Hanse Ave, Freeport, NY 11520
• Phone: (516) 281-7001
• Email: info@lakevilleambulette.com